|Buyout royalty free.|
All products we sell are royalty free. Pay once & use forever.
|How can I order a library?|
On our website add the product you want to your Shopping Cart by clicking 'Add To Cart'. Now you have the option to continue shopping or proceed to checkout. If you choose 'proceed to checkout' you will be directed to our 5 step check out.
|I can't find or play the demo's and testimonials.|
If you cannot listen to the demos and testimonials you probably have indicated that you do not want to accept third-party cookies. Go to 'Cookie Preferences' at the top or bottom of the website and enable 'Accept cookies from third parties' and click on 'Save Preferences'.
All prices on our web site are in EURO.
|What types of payment do you accept?|
We use PayPal for our payment provider. PayPal has many different payment options. PayPal also has the option to pay with your credit or debit card without making a PayPal account. For more information about PayPal, visit the PayPal website.
Pay by bank transfer: If you choose this option you will receive an order confirmation by e-mail. In the e-mail you will find all the information to pay the invoice via your local bank. As soon as we receive your payment you will receive an e-mail with the download information.
|VAT in The Netherlands.|
VAT (21%) will be added to all orders for customers from The Netherlands.
|VAT in the E.U. (European Union).|
VAT will NOT be added to all orders in the E.U. (European Union) for customers with a valid VAT number. Make sure you provide your company name and the VAT number when you create the address in your account.
If you don't have a VAT number or you don't enter it when you create your account 21% VAT will be charged.
The VAT box will only appear when you provide a Company name in the address information. Also make sure you select the correct country.
|VAT outside the E.U. (European Union).|
VAT will NOT be added to orders placed with addresses outside of the E.U. (European Union). You will receive the download information within five (5) minutes after a successful transaction with PayPal.
You will receive an invoice by e-mail and you can always download your invoice when you log into your account on our website.
|Sticky FX Productions VAT number.|
If you choose to pay by bank transfer please use the following information:
Sticky FX Productions
ING IBAN: NL05INGB0004916181
ING Bank N.V.
PO Box 1800
1000 BV Amsterdam
|Is my payment secure?|
Our website is secured with 256-bit SSL encryption, which protects transactions and confidential data in transmission. The connection between PayPal and Sticky FX is also secured.
|Is my information private?|
If these steps don’t solve your problem, please contact us via our Contact Form so we can correct this as soon as possible. Make sure you include your (PayPal) e-mail address.
You can also go to My Account and click on My Downloads, there you will find all your downloads for the products you've purchased.
|I got disconnected a few times and now I can't download the product I purchased.|
Please contact us via our Contact Form to reset the download counter.
|I lost my password.|
Click the 'Forgot your password' and the reset password procedure will be e-mailed to you. If you still have problems, please contact us via our Contact Form. Make sure you include your e-mail address.
|In what audio format is the product?|
All effects are delivered in high-quality WAV 44,100 Hz, 16 bits, stereo.
|What is the download format of the product?|
We use ZIP compression to reduce the size of the download.
|Can I get a track list?|
Complete track listings are available on our site’s on each product page.
|Can I resell the products I purchased?|
No, our products may only be used by the buyer (see our terms and conditions).
|Is the library market exclusive?|
No, our products are not market exclusive.
|May I make a backup?|
Yes, you may back up the product you purchased one (1) time. The backup copy may only be used for backup purposes. See our terms and conditions for more details about backup copies.
|What other terms and conditions do I need to know?|
See our terms and conditions page.
|I still have questions.|
Please contact us via our Contact Form.